Patient Advice and Liaison Service (PALS)

What is the Patient Advice and Liaison Service (PALS)?

PALS specialises in queries and concerns related to NHS North Lincolnshire.

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is what the Patient Advice and Liaison Service (PALS) is there for.

PALS provide confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide and guiding you through the different services available from the NHS.

What does PALS offer?

The Patient Advice and Liaison Service aims to:

• Listen to your concerns, suggestions and queries
• Advise and support patients, their families and carers
• Inform about local NHS services and how to access them
• Help resolve concerns and sort out problems on your behalf

PALS acts independently when handling patient and family concerns, liaising with staff, managers and relevant organisations to negotiate immediate or prompt solutions.

Is the service confidential?

Yes. We will not speak to anyone about you unless we have your consent.

What doesn't PALS offer?

Whilst the Patient Advice and Liaison Service can guide you through the process of making a complaint, the PALS team is unable to investigate complaints themselves. Also PALS is unable to offer counselling, diagnosis or any detailed medical information.

How to Contact PALS

Telephone 01652 251125

Email: nlp-pct.pals@nhs.net

In an attempt to make the PALS service as accessible to the public as possible, we are working with our partners in the Local Authority to utilise their existing 'Local Link' facilities and you can obtain advice and/or information relating to PCT services from any of the following centres;

• Barton, Providence House, Holdyke
• Brigg, Hewson House, Station Road
• Crowle, Community Resource Centre, 52 - 54 High Street
• Epworth Library, Chapel Street
• Scunthorpe, Church Square House,30 - 40 High Street
• Ashby Link, Ashby High Street
• Winterton Library, West Street